Job Category: Services & Consulting
Location: , , US
Job ID: 849516-121846
Division: Services & Support
Description
We are looking for a strong leader to take over the management and development of our Americas Enterprise Services Technical Community program. This leader will take responsibility for guiding and driving the connections between our technical field resources. These communities are intended to drive delivery excellence and customer satisfaction throughout our customer engagements. The ideal candidate should exude passion and program management competence, strong leadership and the ability to teach, mentor, and take charge of a team of technical subject matter experts is required. Also required are strong writing skills and the ability to effectively communicate with internal stakeholders on technical and business issues. Key job requirements for this role include:
- Oversee and guide the development, scalability, promotion, and strategic growth of the Microsoft Services Americas Communities program
Identify and award top influential experts in the Microsoft Services technical communities
- Manage the relationship with field who are active in technical communities.
- Business and strategy planning for the Americas Communities
- Identify and execute on projects to grow the business
- Define, measure, track, and communicate KPIs around Community Program performance
- Manage the finances of the business to achieve business goals and community projects
- Engage proactively with internal client stakeholders and Microsoft Services teams to develop strategies, plans and supporting resource budgets that further the successful accomplishment of organization and team goals, as well as team/region plans.
- Create or establish opportunities where community influencers will be able to provide feedback to Microsoft business groups
- Evolve existing programs and processes to enhance sharing of knowledge across the community and within Microsoft.
- Develop plans and assets for the community program and individual community activities and events
- Manage a quarterly community awards and recognition program, including leadership recognition and key community members
- Manage bi-annual Americas Community leadership event at TechReady
- Manage a v-team of community leads, enabling progress, growth, and scale
- Growing yammer social media engagement across the Microsoft Services community program
- Enhance and develop best practices for community teams to maintain an active and influential technical community
- Identify new opportunities to engage community influencers in support of Microsoft Services initiatives and business needs
- Maintain Community Program presence and communications through web sites, social media, apps, and email
- Managing lead selection and interviewing for new community leads
- Coaching community leads and ensuring key deliverables are met
Ideal Candidate Descriptions
The ideal candidate will have passion for technology as well as a strong interest in technical communities and social media. A combination of proven operational, people management, strategic leadership and business capabilities is essential. The position demands strong written and oral communication skills as well as the ability to deliver effective presentations. Strong interpersonal skills, coaching and networking ability are necessary, as are flexibility and the ability to thrive in a changing or ambiguous environment.
Qualifications include 3+ years in an account management or related role with 3 + years in Marketing, Planning or Business development experience preferable. BS/BA degree required. Experience in budget management. You must be a highly strategic and results-oriented individual with a track record. This role requires an outstanding team player who can inspire and collaborate with senior people in and outside of Microsoft, be a strong networker who can work across multiple groups in different disciplines to arrive at a result that exceeds expectations, and most of all, have a demonstrated passion in the community and social media space and a real desire to drive great customer experiences.
SS:ES
Job Segments: Consulting, Consultant, Business Development, Marketing Consultant, Contract, Technology, Sales, Marketin
g
Location: , , US
Job ID: 849516-121846
Division: Services & Support
Description
We are looking for a strong leader to take over the management and development of our Americas Enterprise Services Technical Community program. This leader will take responsibility for guiding and driving the connections between our technical field resources. These communities are intended to drive delivery excellence and customer satisfaction throughout our customer engagements. The ideal candidate should exude passion and program management competence, strong leadership and the ability to teach, mentor, and take charge of a team of technical subject matter experts is required. Also required are strong writing skills and the ability to effectively communicate with internal stakeholders on technical and business issues. Key job requirements for this role include:
- Oversee and guide the development, scalability, promotion, and strategic growth of the Microsoft Services Americas Communities program
Identify and award top influential experts in the Microsoft Services technical communities
- Manage the relationship with field who are active in technical communities.
- Business and strategy planning for the Americas Communities
- Identify and execute on projects to grow the business
- Define, measure, track, and communicate KPIs around Community Program performance
- Manage the finances of the business to achieve business goals and community projects
- Engage proactively with internal client stakeholders and Microsoft Services teams to develop strategies, plans and supporting resource budgets that further the successful accomplishment of organization and team goals, as well as team/region plans.
- Create or establish opportunities where community influencers will be able to provide feedback to Microsoft business groups
- Evolve existing programs and processes to enhance sharing of knowledge across the community and within Microsoft.
- Develop plans and assets for the community program and individual community activities and events
- Manage a quarterly community awards and recognition program, including leadership recognition and key community members
- Manage bi-annual Americas Community leadership event at TechReady
- Manage a v-team of community leads, enabling progress, growth, and scale
- Growing yammer social media engagement across the Microsoft Services community program
- Enhance and develop best practices for community teams to maintain an active and influential technical community
- Identify new opportunities to engage community influencers in support of Microsoft Services initiatives and business needs
- Maintain Community Program presence and communications through web sites, social media, apps, and email
- Managing lead selection and interviewing for new community leads
- Coaching community leads and ensuring key deliverables are met
Ideal Candidate Descriptions
The ideal candidate will have passion for technology as well as a strong interest in technical communities and social media. A combination of proven operational, people management, strategic leadership and business capabilities is essential. The position demands strong written and oral communication skills as well as the ability to deliver effective presentations. Strong interpersonal skills, coaching and networking ability are necessary, as are flexibility and the ability to thrive in a changing or ambiguous environment.
Qualifications include 3+ years in an account management or related role with 3 + years in Marketing, Planning or Business development experience preferable. BS/BA degree required. Experience in budget management. You must be a highly strategic and results-oriented individual with a track record. This role requires an outstanding team player who can inspire and collaborate with senior people in and outside of Microsoft, be a strong networker who can work across multiple groups in different disciplines to arrive at a result that exceeds expectations, and most of all, have a demonstrated passion in the community and social media space and a real desire to drive great customer experiences.
SS:ES
Job Segments: Consulting, Consultant, Business Development, Marketing Consultant, Contract, Technology, Sales, Marketin
g
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