Location: Washington, DC
Deadline: Tuesday, 13 August 2013
Description
Background / General description:
World Bank Group Context
Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.
Vice Presidency Context
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries.
ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions.
The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.
Unit Context
The Middleware Engineering and Rapid Application Development (ITSME) unit is responsible for the architecture, implementation/deployment of all messaging, unified communications, web, SAP, database, reporting, portal, and document management solutions for use by development teams for the creation and deployment of technology solutions to the WBG. ITSME is also responsible for account provisioning and innovation at ITS. Further, the Rapid Application Development team develops small to mid-sized applications for the business in an agile, quick strike fashion.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 3 year term appointment.
Duties and Accountabilities:
The Business Management Officer will report directly to the Director, ITSME. (S)he will work in the ITSME front office with the goal of improving the effectiveness of the services the department delivers through partnerships, responsiveness, strong communications, and transparency. The candidate will work directly with the ITSME program/project leads to help them manage the work program that includes functions related to governance, service management, procurement, program management, capital and business planning and marketing and communications. The main duties and responsibilities that support these functions, though subject to change based upon work program, are the following:
Program/Project Budget Management:
Prepare monthly report to ITSME service managers on budget, staffing/workforce resources, and program/project delivery schedules, highlighting issues and risks
Work in coordination with the central Governance/PMO team on capital project close-out, project extensions, and other routine activities.
Identify areas of progress or concern through review of program/project 'burn rates.'
Governance:
Serve as a resource to ITSME program/project leads to prepare documentation for programs and projects
Capital Annual Investment Planning and Business Planning:
In coordination with the Senior Business Management Officer, prepare and manage ITSME's Annual Investments Plan, including providing guidance on the capital and administrative planning processes and ensuring that governance deliverables are in compliance with stated requirements. This may include gathering financial requirements on projects and preparing the cost estimates of projects using the Bank's capital investment guidelines
Provide guidance on capitalization policies and procedures to project manager/staff and ensure adherence to Bank's fiduciary policies
Work with external parties and business units when necessary.
Participate with ITS Shared Services PMO and ITS FM on ad hoc working groups.
Provide timely information as required and inputs into related templates and systems (i.e., Clarity).
Participate in KPI and other measurements exercises and set baseline targets to integrate budget and performance management.
ITSME Service Management:
Manage ITSME Service Level (SLA) /Shared Services (SSA) Agreements in order to ensure that standards and performance targets are being adhered to as part of formalized agreements.
Establish standards for the provision of business services by optimizing their relationship with business stakeholders, understanding business processes, and setting standards and procedures in their functional area of expertise. Coordination with ITS PMO and ITS FM as necessary.
Report on service performance using agreed upon KPIs, in addition to delivery of service support groups, and vendor resources to in order to meet requirements, as agreed upon as part of SLA, SSA, OLA, and vendor service contracts.
Identify risks and issues and establish a mitigation plan to address issue resolution. Coordinate with ITSME and business stakeholders as necessary.
Procurement and Sourcing:
Work to ensure adherence to WBG procurement and sourcing policies.
Ensure efficient and timely on boarding of Contractor Personnel.
In support of program/project leads, draft, review and edit scope of work defined in RFP.
Marketing and Communications:
Design and implement a communications strategy for ITSME supporting and advocating processes, standards and procedures in coordination with the ITS Communications Team.
Liaise with the ITS Communications team.
Improve and update ITSME website. Develop tools and continuously replenish online multimedia content, including success stories and information on ITSME activities, program events and results.
Integrate social media to explain and promote ITSME program
Selection Criteria:
Education:
MA/MS (In relevant technical discipline or equivalent combination of education and experience.
BS/BA is minimum education requirement.) Minimum Years of Relevant
Experience:
- 5 Years
- Preferred 8 years or more in functional position or related work experience education or training
- In-depth knowledge of broad range of ITS products and services and problem solving/ troubleshooting skills
- Excellent organization and planning skills. Approaches work systematically, insisting on clarity of roles, functions, policies, and practices
- Proven record of setting and accomplishing challenging goals. Defines standards in terms of doing what is appropriate and doing it well. Competes resourcefully and takes calculated risks to achieve results
- Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals
- Uses an understanding of business functions to analyze and propose technical strategies for the business. Assesses benefits, risks, and costs.
- Thorough knowledge of and practical experience in full range of communications approaches, tools and methodologies essential to planning, executing and monitoring communications strategies, e.g. audience outreach, media relations, social marketing, message-targeting, and related areas;
- Proven writing, editing, and presentation skills, with a strong command of English and an ability to convey complex ideas in a creative, clear, direct, and lively style; ability to produce professionally written presentations, talking points, speeches, press releases, feature articles, and publications both offline and online;
- Demonstrated ability to work and deliver under pressure and tight deadlines;
COMPETENCIES
- Risk Management - Identifies potential risks and develops preventive plans for procedural activities.
- System Development Life Cycle Knowledge (SDLC) - Coordinates required tasks for one or more phases of the SDLC.
- Business Function Knowledge - Involves the key players in identifying operating needs, issues and solutions.
- Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
- Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
- Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
- Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
- Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.
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