Department/ Office
Economic and Social Commission for Western Asia
Duty Station
BEIRUT
Posting Period
13 November 2013-13 December 2013
Job Opening number
13-IST-ESCWA-31670-R-BEIRUT (R)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting
This post is located within the Information and Communications Technology Section (ICTS), Administrative Services Division (ASD) of the Economic and Social Commission for Western Asia (ESCWA). The Telecommunications Technician reports directly to the Supervisor of the Communication Unit and will be under the overall supervision of the Chief, ICTS .
Responsibilities
Within delegated authority, the Telecommunications Technician will be responsible for the following duties:
Satellite Earth-station Operations
1 - Operates and maintains Intelsat Standard satellite earth-station equipment, inclusive of the antenna system, RF equipment, IF equipment, base-band equipment, and the control, supervisory, and test facilities;
2 - In coordination with INTELSAT, conducts periodic SSOG system testing and circuit line-up of existing digital carriers;
3 - Coordinates with the Intelsat Operations Center and remote earth-station sites the provisioning of point-to-point and multi-destination digital carriers;
4 - Performs preventative maintenance, fault diagnosis and repair;
5 - Maintains up-to-date earth-station records and documentation;
6 - Monitors spare parts and ensures that the earth station has sufficient spare parts.
Wide Area Network Operations
7 - Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the OAHs, and/or Missions;
8 - Carries out fault diagnosis and resolves transmission and switching impairments arising between the OAHs, Missions, and/or Headquarters;
9 - Ensures that the Network Control Center/Network Operations Center records and Wide Area Network records/documentation are kept current;
10 - Performs advanced technical support activities, including module level system repairs, with respect to Wide Area Network Switches, routers and frame relay nodal processors;
11 - Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels;
12 - Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes.
Voice and Messaging Operation
13 - Coordinates with telephone service requesting departments, Facilities Management Unit, local and long distance telephone service providers, leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the OAHs, and/or Missions;
14 - Ensures that telephone exchange and voice mail system operate smoothly and meet availability and reliability targets;
15 - Analyzes service level provided by contractors in correcting reported troubles in telephone and voice mail service;
16 - Ensures performance of traffic analysis and recommends measures to alleviate overload situations;
17 - Manages intranet site and post policies, procedures, and guidelines in intranet;
18 - Co-ordinates and provides advanced technical support to operating Units.
Audio-Visual Conference Services
19 - Ensures that all conference rooms are working properly;
20 - Ensures that all scheduling requests are prioritized, communicated to the appropriate technical focal points and handled in a timely manner;
21 - Coordinates with videoconference service requesting departments, Facilities Management Unit, videoconference, ISDN and videoconference bridging service providers leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the OAHs, and/or Missions;
22 - Ensures that installed videoconference systems operate smoothly and meet availability and reliability targets;
23 - Analyzes service level provided by contractors in correcting reported troubles in videoconference, ISDN and videoconference bridging services;
24 - Analyzes trends in videoconference service and supports requests and the level of service and support provided, and identifies future resource requirements needed to satisfy demand and advises Chief of Unit and Section accordingly;
25 - Co-ordinates and provides advanced technical support to operating Units.
Radio Communications (Microwave, HF/VHF) and point to point wireless Systems Installation and Maintenance
26 - Coordinates with UN Security, Facilities Management Unit, radio communications and point to point wireless systems service providers for service restoration during facility failures;
27 - Ensures that radio communications and point to point wireless systems operate smoothly and meet availability and reliability targets;
28 - Analyzes service level provided by contractors in correcting reported troubles in radio communications and point to point wireless systems and services;
29 - Co-ordinates and provides advanced technical support to operating Units.
General
30 - Installs, configures, tests, commissions and operates ESCWA's telecommunication systems inclusive of Satellite earth stations, radio communications (microwave, VHF/HF, point to point wireless systems), voice and messaging operation (Cisco call manager and unity messaging system), and audio visual conference services;
31 - Ensures that preventative maintenance and repairs schedules are carried out per established guidelines and procedures;
32 - Provides assistance in workflow analyses of existing procedures and drafting of new workflow to change operating environment or optimize operation;
33 - Advises the Unit/Section Chief on matters relating to operations of the telecommunication systems;
34 - Provides assistance in preparation of Requests For Proposals for equipment and services; performs cost-benefit analyses;
35 - Assists drafting operational performance standards and maintenance guidelines for telecommunication services;
36 - Gathers statistical data on operational performance of telecommunication equipment and prepares engineering drawings;
37 - Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes;
38 - Monitors contractors performance in carrying out Moves, Adds and changes and ensures that established guidelines are met;
39 - Assists in large projects when services are to be provided in new locations;
40 - Assists in establishing performance benchmarks for contractor works;
41 - Assists the Chief of Section in implementation of projects;
42 - Performs other related duties as required.
Competencies
Professionalism - Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems; knowledge of satellite earth station technology, and principles of analog and digital transmission; knowledge of synchronous and asynchronous data interface standards and protocols; knowledge of satellite modem, CSU/DSU, and digital line driver operation; ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support; ability to assist with analog and digital transmission facility testing and trouble-shooting; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Teamwork - Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Client Orientation - Considers all those to whom services are provided to be 'clients' and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
High school diploma or equivalent.
Work Experience
A minimum of ten years of relevant and progressively responsible experience in Telecommunications and Information Technology field. A minimum of three years of progressive experience in Cisco IP telephony system in known national and multinational organizations is desirable.
Languages
English and French are the working languages of the United Nations. Arabic is also a working language of ESCWA. For this post, fluency in written and spoken English and Arabic is required.
Assessment Method
The shortlisted candidates will undergo the United Nations Administrative Support Assessment Test (ASAT) and a written assessment related to the functions of the post in addition to a competency-based interview. Only shortlisted candidates will be contacted.
Special Notice
Appointment against this post is on a local basis; candidates shall be recruited in the country of the duty station, irrespective of nationality and length of time the candidate may have been in the country. If no suitable candidate is identified, overseas candidates will be considered subject to a passing grade on the relevant entry-level examinations at the duty station. The candidate is responsible for any expenses incurred in order to take the examination and, in the event of an employment offer, any costs relating to travel and relocation to the duty station.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their
careers In accordance with established rules and procedures.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
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