Job Category: Customer Service & Support
Location: Redmond, WA, US
Job ID: 849724-122974
Division: Services & Support
Description
Would you like to be on the bleeding edge of today’s computing devices? Would you like to use your deep development, debugging and problem solving skills to make direct contributions to the Windows code base? Want to impact the success of Microsoft’s key OEM’s and Microsoft’s bottom line? Interested in a job that offers something new every day? If this sounds like you and you want to work with a tight knit group of highly technical Escalation Engineers then this may be the opportunity you’ve been looking for.
As part of the Windows OEM & Devices Support Team, you’ll work directly with top engineers from the technology industry to ensure a high quality end user experience. We work to unblock their most critical and highest impacting issues. We work directly with Windows development teams to ensure Windows runs optimally on today’s computing devices. We work in a challenging environment where you’ll put your technical depth, development & debugging skills to the test on all Windows Operating Systems including those still in development.
Responsibilities:
You will work closely with our support team and the Windows development teams to analyze and debug critical issues that impact product quality. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill and diplomacy both externally and internally. These issues will involve broad, solid knowledge of all Microsoft’s operating systems or in-depth hardware knowledge; may include ACPI, UEFI, Firmware, iSCSI & SAN technologies, USB, Bluetooth ETC. You will be responsible for deep code level analysis and debugging. You will also interact with development teams to document code defects and suggest design changes to optimize the Windows experience for our customers.
Desired Qualifications:
The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of four years product support & development and debugging experience. Proficiency in C & C++ development as well as Windows debugging tools are required. Prior knowledge of the product(s) to be supported including Windows storage technologies and all Windows operating systems. Candidates must also have strong problem solving, superior communication and cross group collaboration skills and work well within a team environment.
This position is located in Issaquah, WA
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
EDDjobs
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segments: Social Media, Firmware, Engineer, User Experience, Marketing, Technology, Engineering
Location: Redmond, WA, US
Job ID: 849724-122974
Division: Services & Support
Description
Would you like to be on the bleeding edge of today’s computing devices? Would you like to use your deep development, debugging and problem solving skills to make direct contributions to the Windows code base? Want to impact the success of Microsoft’s key OEM’s and Microsoft’s bottom line? Interested in a job that offers something new every day? If this sounds like you and you want to work with a tight knit group of highly technical Escalation Engineers then this may be the opportunity you’ve been looking for.
As part of the Windows OEM & Devices Support Team, you’ll work directly with top engineers from the technology industry to ensure a high quality end user experience. We work to unblock their most critical and highest impacting issues. We work directly with Windows development teams to ensure Windows runs optimally on today’s computing devices. We work in a challenging environment where you’ll put your technical depth, development & debugging skills to the test on all Windows Operating Systems including those still in development.
Responsibilities:
You will work closely with our support team and the Windows development teams to analyze and debug critical issues that impact product quality. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill and diplomacy both externally and internally. These issues will involve broad, solid knowledge of all Microsoft’s operating systems or in-depth hardware knowledge; may include ACPI, UEFI, Firmware, iSCSI & SAN technologies, USB, Bluetooth ETC. You will be responsible for deep code level analysis and debugging. You will also interact with development teams to document code defects and suggest design changes to optimize the Windows experience for our customers.
Desired Qualifications:
The ideal candidate will have a four year degree in C.S. or E.E. and a minimum of four years product support & development and debugging experience. Proficiency in C & C++ development as well as Windows debugging tools are required. Prior knowledge of the product(s) to be supported including Windows storage technologies and all Windows operating systems. Candidates must also have strong problem solving, superior communication and cross group collaboration skills and work well within a team environment.
This position is located in Issaquah, WA
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
EDDjobs
Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segments: Social Media, Firmware, Engineer, User Experience, Marketing, Technology, Engineering
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