Job: Contractual Compliance Manager,

Location: Singapore
Deadline: Sunday, 15 September 2013

Description

Contractual Compliance Manager

Tracking Code Also available in Istanbul

Job Description

The Contractual Compliance Manager's key responsibilities are to manage a program, process complaints and conduct contractual compliance activities. This may include reviews, investigations and enforcement to ensure that contracted parties, are in compliance with their agreement and consensus policies. This role may take on special projects in support of compliance initiatives.

Common Key Responsibilities

• Manage compliance programs that support ICANN's contractual compliance functions, initiatives and improvements.
• Demonstrate thorough comprehension of current or proposed assigned subject.
• Research, analyze and recommend activities that improve or correct contractual compliance performance.
• This can be accomplished via processes, system changes, training or external & internal action plans.
• Provide communications to external parties and within ICANN such as compliance status, strategies, changes, notices or action plans.
• May lead and coordinate with external parties conducting contractual compliance related investigations or enforcement activities.
• Assess initiatives, identify business requirements, test or implement solution to ensure team's readiness for changes.
• Collaborate in various ICANN working groups and discussions representing contractual compliance.
• Inform executive management on program readiness
• Mentor and give guidance to staff.
• May manage, recruit, retain and perform budget, salary and Human Resources administration.
• Review, analyze and process complaints in accordance with standard procedures.
• Participate in staff development/training.
• Manage complaint processing following standard processes & procedures
• Ensure complaints are handled correctly, efficiently and effectively
• Analyze and direct team on non-standard complaint processes & procedures.
• Analyze, recommend and may conduct outreach efforts based on performance reports.
• Other duties as assigned or requested to support the overall goals

Required Skills

• Technical understanding of the Internet and the Domain Name System preferred
• Ability to read, write and converse in English and at least one other language at a level sufficient to conduct job-related business transactions preferred
• Proven ability to compose clear reports, summaries and other written communication
• Strong communication skills
• Ability to work independently as well as with people of diverse backgrounds and cultures
• Ability to solve and manage multiple complex issues or projects
• Must be organized, detail oriented, self-directed
• Proficient in Microsoft Office tools
• Proficiency in data analysis methodology preferred
• Prior program management or operations experience a plus

Required Experience

• Bachelor's Degree required (accounting, business, computer science, economics) or JD/MBA or equivalent preferred.
• Preferred 5-7 years contract management or compliance related experience
• Prior international experience strongly preferred

ICANN is a nonprofit public benefit corporation responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols. Computers use these identifiers to reach each other over the Internet. Careful management of these resources is vital to the Internet's operation, so ICANN's global stakeholders (Registrars, Registries, Internet user groups, etc.) meet regularly to develop policies that ensure the Internet's ongoing security and stability. Salary commensurate with experience and qualifications.

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,

• age or other protected characteristics and complies with all applicable laws and regulations.

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

Job Location Singapore City, Central Singapore, Singapore Position Type Full-Time/Regular

More Info and Application