Job: Administrative Assistant Lead

Location: Los Angeles, California
Deadline: Thursday, 26 September 2013 

Description

Administrative Assistant Lead

Tracking Code 213663-025 Job Description

ICANN has an exciting new opportunity for an Administrative Assistant Lead. The Administrative Assistant Lead performs administrative duties and carries out responsibilities in the following areas (including, but not limited to):

• receptionist/complaint processing (customer service) and administrative support.

Key Responsibilities:

• Reception/ Complaint processing/other
  • Responsible for efficient functioning of the front desk; direct other Administrative Assistant as needed to accomplish all duties.
  • Lead role in assigning and prioritizing daily work.
  • Greet and assist visitors with questions, make the front desk a welcoming environment.
  • Reserving conference rooms; main person to resolve conference room scheduling issues.
  • Assist staff to resolve conflicts when possible.
  • Provides parking validations.
  • Answer incoming phone calls
  • Assist Administrative Assistant when needed to answer customer complaints (by phone and email).
  • Assist with cleaning equipment .0.000and preparing coffee when responsible team member needs assistance
  • Assist with shipping/receiving
  • and mail processing when Administrative Assistant is unavailable or needs assistance

• Administrative Duties
  • Special projects (Research vendors for special events, update floorplans, do nameplates, etc.).
  • Assist with administrative duties as needed.
  • Responsibility for offsite document storage and maintaining GRM spreadsheet.
  • Make hotel direct bill arrangements, for visitors when requested.
  • Assist with ReqLogic data entry and maintenance of ReqLogic system and agreements.
  • Assist with invoice processing for Administration Department.
  • Other duties as assigned or requested

ICANN is an unusual global organization. It is based on a multi-stakeholder concept that brings interested voices around the world into the bottom-up policy-making process for the Internet’s domain name system. You can find more about us at

• http://www.icann.org.

There is no typical ICANN employee.

• Our staff has a wide range of backgrounds and working styles, with many working remotely, and we have offices in Europe and the United States. We are expanding and changing rapidly with plans to open offices in Singapore and Istanbul before our fiscal year end. Most ICANN employees own their own projects, work closely with executive management and enjoy a rich benefits plan. Come work with the people who are shaping the future of the Internet!

Required Skills

Proficient in MS Word/Excel/Outlook

Ability to lift 50+ lbs.

Ability to deal with difficult/irate phone calls

Ability to multi-task and to work independently

Ability to solve complex issues in an ambiguous environment

Flexibility to deal with fast-paced, changing environment

A contagious passion for ICANN’s mission and a voracious appetite to learn.

Proficiency using Excel, Word and Outlook required

Proven ability to compose clear reports, summaries and other written communication

Detail-oriented and organized with the ability to multi-task

Excellent communication skills and customer service orientation

Excellent follow-up skills required

Ability to work with highly diverse workforce

Ability to work independently (self-motivated)

Required Experience

Experience greeting visitors and answering phones at a reception desk

Minimum 2 years related administrative experience

Experience at a reception desk

Customer Service Background

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,

• age or other protected characteristics and complies with all applicable laws and regulations.

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

About ICANN: ICANN’s mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer – a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn’t have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet’s unique identifiers. ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit:

• http://www.icann.org.

Job Location Los Angeles, California, United States Position Type Full-Time/Regular

More Info and Application