Information Systems Assistant, Port-au-Prince
Closing Date: Friday, 21 February 2014
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INFORMATION SYSTEMS ASSISTANT, FS4
Department/ Office
United Nations Stabilization Mission in Haiti
Duty Station
PORT-AU-PRINCE
Posting Period
6 February 2014-21 February 2014
Job Opening number
14-IST-MINUSTAH-33000-F-PORT-AU-PRINCE (M)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting
This position is located in the Communications and Information Technology Section in the United Nations Stabilization Mission in Haiti. The incumbent reports to the Information Systems Officer.
Responsibilities
Within delegated authority, the Information Systems Assistant will be responsible for the following duties: (These duties are generic and may not be carried out by all Information Systems Assistants.)
Applications Support:
- Under direction of the supervisor, works as part of a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools
- Assists with the monitoring and expedition of computer application systems development projects; provides input for the development of standard terms of reference; serves as part of the team related to various project implementations in the mission.
- Maintains functional specifications for computer application systems, programs and procedures; assists in ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users' offices
- Implements and maintains security controls for various applications; ensures that security controls in place are monitored and enforced; assists with the maintenance of accurate access control lists including rights and privileges
- Supports Data Recovery/Business Continuity software applications and systems
- Provides input for the preparation of various technical and user documentation for deployed computer application systems, training materials and may conduct technical presentations; assists with the drafting of correspondence and communications, including work plan revisions, as well as unit contributions for a variety of periodic reports
- Keeps abreast of developments in the field; implements benchmarking procedures and provides input for final decisions on new acquisitions.
- Performs other related duties as required.
- Provides full range of technical assistance in the area of server operations and administration;
- Installs, configures, tests and deploys server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software
- Provides the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems
- Works with other Units within the Service to maintain optimal 24/7 operations for the server systems operations
- Provides input to identify the need for new systems or re-engineering of the existing systems
- Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures
- Participates in the security incident response activities; assists in the implementation, operation and maintenance of security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches
- Assists with the drafting of documentation and reports
- Performs other related duties as required.
- Assists with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards
- Assists with the review of network configuration to ensure maximum efficiency and optimal usage of resources
- Supports the management of network backup and security enforcement policies
- Assists other personnel and/or contractors assigned to the Network Administration Unit
- Works as part of the team to ensure the integrity of the various internetwork connexions within the missions Intra- and Extranets
- Assists with the implementation of new and emerging technologies for voice, video, and data integration
- Operates and maintains the various implemented Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies
- Ensures the proper administration of access control lists including rights and privileges; participates in the security incident response activities
- Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors
- Participates in all network implementations
- Assists with the drafting of documentation and reports
- Performs other related duties as required.
- Works as part of a team of service coordination staff
- Assists with the receipt and logging of service requests in the automated request management system
- Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
- Assists with the provision of basic training to end-users on the use of standard systems and applications
- Provides input into the eventual drafts for end-user and/or technical documentation
- Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, and other related metrics
- Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consult with supervisor to recommend solutions
- Assists with quality assurance procedures to ensure client satisfaction
- Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors
- Serves as a team member for various special projects within CITS
- Performs other related duties as required.
- Works as part of the team responsible for Disaster Recovery and Business Continuity plan implemented by the mission
- Assists with the implementation and testing of DRBC plans, and works within various teams related to DRBC management
- Installs, operates and maintains multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, url and content filtering systems in accordance with organizational technology security standards
- Provides input for other CITS Units to determine security requirements and integration of these requirements in system design and operations
- Maintains security procedures, including user identification and access control processes to specific CITS resources and data
- Acts upon all security incidents and violations, including reporting them immediately to the CITS Security Coordinator; participates in incidents management activities
- Assists with the regular security assessments of production CITS resources to identify potential weaknesses for referral to supervisors; performs risk analysis and provide data for further analysis by supervisors
- Maintains the scheduled updates for CITS systems with fixes and patches
- Performs other related duties as required.
- Other duties and responsibilities common to the specialties above include, but are not limited to:
- Providing general assistance across the various fields of ICT support services in the mission
- Being part of cross-functional teams within CITS in order to assist with ICT related projects.
- Performs other related duties as required.
- Information Systems Officers, Telecommunications Officers, Technicians and Assistants throughout the United Nations Headquarters, Offices away from Headquarters (OAHs), and Peacekeeping Missions.
- Senior officers, technical staff, and end-users in user offices, as well as staff of the Permanent Missions.
- Sales and technical personnel of hardware/software vendors and contractors.
- Provides effective information systems and technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware, software, network services, and information security services at UNHQ as well as OAHs, Peacekeeping Missions, and Permanent Missions.
Professionalism:
- Knowledge of information technology and applications, including computer system networks.
- Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control.
- Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
- is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
- is motivated by professional rather than personal concerns;
- shows persistence when faced with difficult problems or challenges;
- remains calm in stressful situations.
- Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
- Speaks and writes clearly and effectively;
- listens to others, correctly interprets messages from others and responds appropriately;
- asks questions to clarify, and exhibits interest in having two-way communication;
- tailors language, tone, style and format to match audience;
- demonstrates openness in sharing information and keeping people informed.
- Works collaboratively with colleagues to achieve organizational goals;
- solicits input by genuinely valuing others' ideas and expertise;
- is willing to learn from others;
- places team agenda before personal agenda;
- supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;
- shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
- High school diploma or equivalent, and certification/diploma of other supplemental academic qualifications or training in Information Technology are required.
- Industry training and certifications are desirable.
- At least six (6) years of relevant work experience in the planning and installation of complex Information Systems, equipment, and networks, including at least two (2) years of experience at the international level.
- Field experience in United Nations Peacekeeping missions is desirable.
- French and English are the working languages of the UN Secretariat.
- For this post, fluency in English (both oral and written) is required;
- Knowledge of another UN official language is desirable.
- Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
This 'Recruit from Roster' job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
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