Job: Head of Section - Services Contracts

Location: Luxembourg 
Deadline: Friday, 25 October 2013 

Description

Job ID: 100651

Entity: European Investment Bank

Deadline: Friday 25th October 2013

The EIB, the European Union's bank, is seeking to recruit for itsInformation and Corporate Center,Buildings and Logistics Department (BLD), Security and Services Unit (SE), at its headquarters in Luxembourg, a:

Head of Section - Services Contracts

Appointment will be made on the basis of a 4-year fixed term contract

Purpose

The incumbent will manage a number of outsourced services contracts within the FM/Security and Services Unit for the whole EIB campus and buildings in Luxembourg (i.e.: catering, cleaning, waste management, landscape & gardening, messengers service, mail services including express mail, car fleet, taxis and shuttle bus management, conciergerie, newspaper kiosk).

Operating Network

He/she will report to the Head of the Security & Services Unit, interact and collaborate with other entities in the Buildings and Logistics Department, in particular with the Programme Office (FM-PO), the Real Estate Management Unit (FM-GI), the Special Projects Unit (FM-SP) and the Technical Division (TED) as well as EIB internal customers. The job holder will replace the Head of Unit when required for all issues related to services contracts under the unit responsibility.

Accountabilities

• Proposes action plans for the implementation of initiatives within the realm of activity, this includes:

• Participating in the design of the service requirements and service delivery criteria
• Defining KPIs and performance levels for services contract performance monitoring
• Designing, organising and running call for tenders for services contracts under own responsibility in collaboration with the Procurement and Purchasing Division and Legal Department.

• Manages complex contracts and projects in an autonomous manner, consulting the Head of Unit only for matters outside his/her scope of authority;
• Reports regularly (monthly/ quarterly) on key deliverables and operational figures: progress - planned/ earned; value/ cost: expenditures vs. budgeted;
• Elaborates feasibility studies for service variations related to new requirements, additional operations or variations of the service packages
• Prepares and presents, for new activities or variations of present services contracts, decision notes for the Facilities Management Decision Committee according to the Facilities Management Governance Guidelines
• Observes, analyses and advises on market developments in the services sector market, with a view to implementing best practices in the EIB
• Manages efficient communication with the Programme Office Unit and other relevant divisions/units in the Buildings and Logistics Department
• Contributes to Buildings and Logistics Department's quarterly and annual reports, dashboards for own area of responsibility
• Applies continuous improvement in all activities; report on lessons learned and integrate new knowledge and experience in subsequent activities
• Contributes in managing and streamlining processes linked to the services contracts
• Represents the Head of Unit, as required, in internal and external meetings, working groups, etc.
• Establishes trustful relationships with customers, partners and other services in the Bank, so as to contribute to the overall reputation and image of the Directorate

Qualifications

• University degree in a relevant field (e.g. Hospitality Industry, Commerce, Logistics); an MBA would be an advantage
• At least 5 years of professional experience in facilities management related fields with emphasis on services contract management and with good experience in procurement & project management
• Experience in internal/external outsourced team management in an international environment
• Experience and in depth knowledge of performance oriented contract management, measurements and monitoring of performance through KPIs
• Change management experience
• Proven contract negotiation skills; operations management in logistics or service processes, facilities management skills (ability to supervise services contracts, respecting quality and budget)
• Capacity to draft comprehensive terms of references of services contracts, monitoring quality output of professional consultants in various fields
• Knowledge of services contracts practices and accounting standards
• Good knowledge of contract management and procurement regulations & practices
• Knowledge of the administrative procedures related to management of services contracts and calls for tender
• Very good knowledge of Microsoft Office including MS Project
• Excellent command of English and French (*); knowledge of a third European language would be an advantage

Competencies

• Developing relationships
• Strong client orientation
• Oral & written communication
• Planning
• Conceptual thinking
• Initiative
• Negotiation skills
• Stress resistance

(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in one of the two languages. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of the relevant language and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages.

Deadline for applications: 25^th October 2013

We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability

More Info and Application