Job Category: Customer Service & Support
Location: Tulsa, OK, US
Job ID: 849328-121687
Division: Services & Support
Description
PREMIER FIELD ENGINEER - Windows Server
Location: Oklahoma City, OK or Tulsa, OK
Premier Field Engineering is looking for a technical & passionate PFE to help our customers with the latest generation of Windows Server. Do you love to solve problems and help improve the quality of Microsoft’s products? If so, this is a great opportunity for you. You will be working with customers and partners building, deploying, operating and optimizing large enterprise System Center environments. We are looking for a PFE with experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit. This person must be able to drive support consulting engagements, write technical and non-technical communications, and work effectively with our partners and customers to help make them successful in their enterprise manageability activities. Candidate is expected to work effectively in cross-group situations and be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting supportability reviews, performance tuning, stability consulting/troubleshooting, configuration management, pre-rollout testing and general support consulting.
Strong business background in Fortune 500 and/or experience with consulting firms is desired. Overnight travel is required. This position is intended to be on-site with many customers and due to customer locations and changing customer needs may require up to 75% availability to travel.
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and escalation engineers (CPR). The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to
actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: Solid understanding of large enterprise Active Directory design and deployment, client/server, networking, and Internet technologies fundamentals. Candidate must possess superior knowledge and demonstrated technical proficiency in Windows Server 2003 and 2008 and Microsoft client operating systems, DNS, DHCP and other related areas with troubleshooting at the expert level within large network environments. In addition, the successful candidate must possess excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or NetMon. Five or more years experience in systems development, network operations, and software support or I.T. consulting. Five or more year’s industry experience with Microsoft products, effective learning skills, works well in a team environment, strong problem-solving skills.
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Network Load Balancing, MS Cluster Server/multi-vendor cluster
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
PFE
Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segments: Engineer, Field Engineer, Consulting, Web Design, Social Media, Engineering, Technology, Creative, Marketin
g
Location: Tulsa, OK, US
Job ID: 849328-121687
Division: Services & Support
Description
PREMIER FIELD ENGINEER - Windows Server
Location: Oklahoma City, OK or Tulsa, OK
Premier Field Engineering is looking for a technical & passionate PFE to help our customers with the latest generation of Windows Server. Do you love to solve problems and help improve the quality of Microsoft’s products? If so, this is a great opportunity for you. You will be working with customers and partners building, deploying, operating and optimizing large enterprise System Center environments. We are looking for a PFE with experience in technical design, driving projects, managing and building new relationships with internal and external customers and partners, and great team spirit. This person must be able to drive support consulting engagements, write technical and non-technical communications, and work effectively with our partners and customers to help make them successful in their enterprise manageability activities. Candidate is expected to work effectively in cross-group situations and be able to drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. The PFE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting supportability reviews, performance tuning, stability consulting/troubleshooting, configuration management, pre-rollout testing and general support consulting.
Strong business background in Fortune 500 and/or experience with consulting firms is desired. Overnight travel is required. This position is intended to be on-site with many customers and due to customer locations and changing customer needs may require up to 75% availability to travel.
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and escalation engineers (CPR). The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended qualifications include: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to
actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: Solid understanding of large enterprise Active Directory design and deployment, client/server, networking, and Internet technologies fundamentals. Candidate must possess superior knowledge and demonstrated technical proficiency in Windows Server 2003 and 2008 and Microsoft client operating systems, DNS, DHCP and other related areas with troubleshooting at the expert level within large network environments. In addition, the successful candidate must possess excellent knowledge of TCP/IP and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools and packet sniffers and\or NetMon. Five or more years experience in systems development, network operations, and software support or I.T. consulting. Five or more year’s industry experience with Microsoft products, effective learning skills, works well in a team environment, strong problem-solving skills.
Secondary expertise in more than one of the following products: Windows desktop Operating Systems, Windows server Operating Systems, Network Load Balancing, MS Cluster Server/multi-vendor cluster
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
PFE
Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segments: Engineer, Field Engineer, Consulting, Web Design, Social Media, Engineering, Technology, Creative, Marketin
g
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