Job: Administrator, Help Desk Level

Location: Washington, DC 

Description

Save the Children

Summary

The purpose of this position is to answer all forms of correspondence to the centralized Help Desk (including, but not limited to phone calls and e-mails) from Save the Children personnel and to fulfill the request or log the request in the Help Desk system for the appropriate technician. This position will follow-up with the technicians and users as appropriate to ensure work completion and satisfaction. This position also provides basic technical assistance for any support call that can be handled remotely. Further, this position provides reports to the Associate Director, Technical Support and other WWO management as appropriate.

Required

Minimum of 1 - 2 years experience in a customer service role. Previous Level I Help Desk experience preferred. High school diploma or equivalent required. Familiarity with computers and computer-related concepts desirable.

Employee Type: Temporary part time

Save the Children is the leading independent organization for children in need, with programs in over 120 countries, including the United States. We aim to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives by improving their health, education and economic opportunities. Each year, we reach tens of millions of children in need in the United States and around the world. Join our dedicated and diverse staff in their work to improve the well-being of children everywhere.

Save the Children provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws governing nondiscrimination in employment.

More Info and Application