Location: Seattle, WA
Description
We are nimble and pride ourselves on our culture of transparency and collaboration. We’ve got a start-up vibe and a start-up attitude towards getting things done, but all the perks of an established company. Walking through our offices, you will hear laughter and a buzz of activity all around. All Zillowites have a voice and make a visible mark on one of real estate's most popular destinations.
No office is complete without a heavy-duty espresso machine, market fresh fruit, and lunch delivered from local chefs. We like to play and have an awesome game room and memorable parties to prove it. We are always looking for inventive and passionate people with strong ideas, voice, and ambitions. Leave your egos at the door and peek inside to learn more about how you can be part of our team!
Responsibilities:
* Support the Sales & Account Management departments with requests for additional client product support.
* Contact Real Estate professionals with the goal of product adoption, leading to success while partnering with Zillow.
* Manage lists of valuable clients ensuring engaging, consistent and pro-active communication.
* Meet and exceed weekly and monthly product adoption quotas.
* Provide superior customer service and support, both with valued clients and Zillow employees.
* Become a hands on product and training evangelist. You will speak with and educate Real Estate professionals daily about Zillow and maximizing their campaign through feature adoption. Must love doing this with a passion to yield success.
* Work in a fast paced, team-oriented environment to achieve business goals.
* Accomplish targeted performance objectives with a positive and can-do attitude.
Qualifications:
* 4 year college degree.
* Candidates should have at least two years experience in a customer service, communications, account management or sales role. You must see customer relationships as vital to the success of an organization and must be passionate about satisfying our customers. Solving problems and making customers happy is what we’re all about!
* Must be comfortable with speaking to Real Estate professionals on the phone for much of the day.
* Excellent communication and interpersonal skills. Able to work effectively and efficiently with professionals who have varying degrees of product and technical proficiency.
* Proficient to advanced Microsoft Office and Windows base applications skills.
* Excellent problem-solving skills, with a technical aptitude. A quick and flexible learner. We move quickly here and the industry moves quickly, so you have to be willing and able to adapt with us.
* Experience in real estate / advertising / internet / and or media environment is preferred.
* Positive attitude, energetic approach, and self-motivation.
* Salesforce.com experience highly preferred
* Support the Sales & Account Management departments with requests for additional client product support.
* Contact Real Estate professionals with the goal of product adoption, leading to success while partnering with Zillow.
* Manage lists of valuable clients ensuring engaging, consistent and pro-active communication.
* Meet and exceed weekly and monthly product adoption quotas.
* Provide superior customer service and support, both with valued clients and Zillow employees.
* Become a hands on product and training evangelist. You will speak with and educate Real Estate professionals daily about Zillow and maximizing their campaign through feature adoption. Must love doing this with a passion to yield success.
* Work in a fast paced, team-oriented environment to achieve business goals.
* Accomplish targeted performance objectives with a positive and can-do attitude.
Qualifications:
* 4 year college degree.
* Candidates should have at least two years experience in a customer service, communications, account management or sales role. You must see customer relationships as vital to the success of an organization and must be passionate about satisfying our customers. Solving problems and making customers happy is what we’re all about!
* Must be comfortable with speaking to Real Estate professionals on the phone for much of the day.
* Excellent communication and interpersonal skills. Able to work effectively and efficiently with professionals who have varying degrees of product and technical proficiency.
* Proficient to advanced Microsoft Office and Windows base applications skills.
* Excellent problem-solving skills, with a technical aptitude. A quick and flexible learner. We move quickly here and the industry moves quickly, so you have to be willing and able to adapt with us.
* Experience in real estate / advertising / internet / and or media environment is preferred.
* Positive attitude, energetic approach, and self-motivation.
* Salesforce.com experience highly preferred
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