Job: INFORMATION COMMUNICATIONS TECHNOLOGY (ICT) KNOWLEDGE MANAGEMENT INTERN

Location :

Copenhagen, DENMARK

Application Deadline :

08-Nov-13

Type of Contract :

Internship

Post Level :

Intern

Languages Required :

English

Starting Date : (date when the selected candidate is expected to start)

01-Dec-2013

Duration of Initial Contract :

6 months

Expected Duration of Assignment :

6 months

Background

The Global ICT Advisor (GIA) Office has recently been established and oversees Country Office ICT advisory services, including assisting offices with ICT initiatives, providing guidance for ICT strategic direction, promoting and monitoring corporate policies and standards, capacity building, providing support to crisis countries and harmonization of ICT practices. It consists of one Global ICT Advisor (GIA), five specialists, and a network of some 166 ICT managers worldwide. We can offer you an interesting and versatile internship placement in an international environment with contact to various cooperation partners from some 166 countries. We are a dynamic team working in an informal and good atmosphere, encouraging creativity, learning opportunities and new initiatives. As an intern you will become an integral part of the team. Your will be supported and guided by ICT experts and have a dedicated coach. You will be given responsibilities and opportunities that have a global and direct impact on the development efforts of the international community. You will be a part of the global network where you will get specific tasks and responsibilities. You will gain first-hand experience and understanding of the decision making processes in one of the world's biggest multilateral organizations. It is expected that your will show initiative and apply your talent to implement new ICT solutions in a practical manner.

Duties and Responsibilities

The ICT Knowledge Management Intern will be assigned tasks and responsibilities in some of the following areas:

• Development of Knowledge Management platform for the GIA Unit;
• Design and develop web pages, as part of the UNDP Content Collaboration Architecture (CCA) including Internet, Intranet and Extranet (Team Works, Facebook, Twitter);
• Work with Microsoft SharePoint applications to share information with Country Offices;
• Improve the ICT Configuration Management Database (CMDB) and benchmarking tools for the ICT infrastructure;
• Implement on-line ICT services request;
• Integrate a budget module in the ICT baseline for the Country Offices;
• Ensure that the necessary processes and procedures are widely distributed using the Knowledge Management Platform;
• Develop instructions and templates from best practice and disseminate through a Practice Community;
• Assist the GIA in promoting the overall ICT strategic framework and work plan pertaining to the minimum ICT standards, infrastructure, and connectivity dimensions;
• Other duties as may be assigned by the GIA, the Deputy Director OIST (GSS), or the Chief Technology Officer (CTO) and undertake on-call duties outside office hours as and when required.

Competencies

Technical skills in ICT, inclusive of:

• SharePoint knowledge, preferably 2010;
• HTML skills;
• Knowledge of web standards and best practices;
• Knowledge of image optimization for the web;
• Understanding of web design;
• Understanding of the production of electronic newsletters;
• Knowledge of Search Engine Optimization Techniques;
• Understanding of web analytics;
• Knowledge of Microsoft Products, Exchange messaging platform;
• Knowledge of Network administration in a Windows server/Active Directory environment;
• Knowledge of Desktop client environment with Windows XP or later.

Core competencies:

• Able to communicate effectively with the ability to work independently and in a team;
• Good in organizing and structuring various tasks and responsibilities;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
• Responds positively to feedback and differing points of view;
• Consistently approaches work with energy and a positive, constructive attitude;
• Enjoys sharing knowledge and experience.

Required Skills and Experience

• Interested in working in an international organization;
• Experience in managing and updating website content;
• Fluent in written and spoken English. Knowledge of other UN languages is an advantage.

Application Pre-Requisite

• You are currently enrolled in a Master's degree programme in the field of telecommunications, computer science or equivalent;
• The internship is unpaid. However, it offers an exciting modern work environment in the UN House with first-class facilities in a great location. It also provides good experience, knowledge of the United Nations and a network for your future professional life;
• You are expected to work full time but flexibility is allowed for your education programme;
• The intern will have to obtain financing for subsistence and make his/her own arrangements for travel, VISA, accommodation etc.

Kindly note Interviews will take place in mid-November.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

More Info and Application