Job Category: Customer Service & Support
Location: Las Colinas, TX, US
Job ID: 850280-122313
Division: Services & Support
Description
At Microsoft, we are committed to the mission of helping our customers realize their full potential. We are motivated and inspired every day by how our customers use our software, services and devices to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
Consumer Software and Services Support (CS3) is looking for an energetic, curious and analytical self-starter who thrives on tackling significant business problems and influencing decision makers at all levels. This position will be responsible for delivering key insights to Line of Business owners in order to drive operational efficiencies and improvements to the overall customer experience. This job provides a unique opportunity to have in depth visibility into key Line of Business operations, as well as a broad view across the Organization.
Key Responsibilities:
As a Sr. Business Analyst you will work closely with business partners to understand their business and the key decisions that need to be made. Such decisions may be related to Customer Satisfaction, Support Costs or Revenue. You will help influence these business decisions by providing data driven insight. The ideal candidate will have strong analysis skills, business acumen, and consultative skills.
Specific Responsibilities include:
Building strong partner relationships, establishing your value as a key business consultant; become the “trusted” data and insights advisor to the Line of Business teams
Creating analytic plans that will generate insights to inform short and long-term business objectives
Providing reporting and analysis requirements to key development partners
Synthesizing information from a variety of internal and external sources to support actionable business decisions
Ensuring adhoc reporting is available to Line of Business teams as needed
Driving new reporting solutions based on partner needs
Simplifying reporting delivery and usage wherever possible
Ensuring the highest level of data integrity in all data sources and ensuring consistent output across all global reporting teams
Delivering solutions globally
Qualifications:
● Minimum of 8 years of demonstrated work experience in Accounting, Reporting, Finance or Business Analysis
● A BA/BS degree in Finance, Business Management or Accounting or equivalent work experience
● Strong analytical and problem solving skills
● Excellent communication, collaboration, organization and business partnership skills required
● Ability to manage multiple and competing tasks/priorities with delivery deadlines in fast paced, complex environment
● Familiarity with customer support a plus (call centers and online support for Technical Support, Customer Service, Sales)
● Great attention to detail/accuracy
● Ability to work with large data sets and utilize analysis skills to trend and interpret information, and communicate meaningful information effectively.
● Strong Excel and SQL knowledge and usage skills
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
Job Segments: Analytics, Data Analyst, Social Media, Database, SQL, Management, Data, Marketing, Technolog
y
Location: Las Colinas, TX, US
Job ID: 850280-122313
Division: Services & Support
Description
At Microsoft, we are committed to the mission of helping our customers realize their full potential. We are motivated and inspired every day by how our customers use our software, services and devices to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
Consumer Software and Services Support (CS3) is looking for an energetic, curious and analytical self-starter who thrives on tackling significant business problems and influencing decision makers at all levels. This position will be responsible for delivering key insights to Line of Business owners in order to drive operational efficiencies and improvements to the overall customer experience. This job provides a unique opportunity to have in depth visibility into key Line of Business operations, as well as a broad view across the Organization.
Key Responsibilities:
As a Sr. Business Analyst you will work closely with business partners to understand their business and the key decisions that need to be made. Such decisions may be related to Customer Satisfaction, Support Costs or Revenue. You will help influence these business decisions by providing data driven insight. The ideal candidate will have strong analysis skills, business acumen, and consultative skills.
Specific Responsibilities include:
Building strong partner relationships, establishing your value as a key business consultant; become the “trusted” data and insights advisor to the Line of Business teams
Creating analytic plans that will generate insights to inform short and long-term business objectives
Providing reporting and analysis requirements to key development partners
Synthesizing information from a variety of internal and external sources to support actionable business decisions
Ensuring adhoc reporting is available to Line of Business teams as needed
Driving new reporting solutions based on partner needs
Simplifying reporting delivery and usage wherever possible
Ensuring the highest level of data integrity in all data sources and ensuring consistent output across all global reporting teams
Delivering solutions globally
Qualifications:
● Minimum of 8 years of demonstrated work experience in Accounting, Reporting, Finance or Business Analysis
● A BA/BS degree in Finance, Business Management or Accounting or equivalent work experience
● Strong analytical and problem solving skills
● Excellent communication, collaboration, organization and business partnership skills required
● Ability to manage multiple and competing tasks/priorities with delivery deadlines in fast paced, complex environment
● Familiarity with customer support a plus (call centers and online support for Technical Support, Customer Service, Sales)
● Great attention to detail/accuracy
● Ability to work with large data sets and utilize analysis skills to trend and interpret information, and communicate meaningful information effectively.
● Strong Excel and SQL knowledge and usage skills
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://microsoftcss.wordpress.com/.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:MCSS
Job Segments: Analytics, Data Analyst, Social Media, Database, SQL, Management, Data, Marketing, Technolog
y
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