Job Category: Services & Consulting
Location: Dallas, TX, US
Job ID: 849515-121877
Division: Services & Support
Description
Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
The Premier Support for Developer (PSfD) offering is part of Microsoft Premier Support Services. The purpose of the Senior Application Development Manager (SR> ADM) role is to provide our customers access to a wide range of product and application development expertise to help software developers accelerate the development cycle and produce successful applications. This can be accomplished by direct collaboration or by facilitating access to other resources within Microsoft. While the SR. ADM is assigned as the primary contact for the development efforts of a company, the SR. ADM may leverage other SR. ADMs or even other groups within Microsoft to provide the best service possible, especially if escalation services are necessary. The SR. ADM acts as the escalation manager to bring in appropriate technical expertise (primarily Customer Services and Support/Premier Field Engineering) to manage incidents to resolution. The SR. ADM follows up to ensure either product improvement within Microsoft or appropriate development skills are built within the customer's development environment.
By maintaining a long-term relationship with their customers, a SR. ADM becomes intimately familiar with the customers’ development environment. The technical tasks performed in this role include general, “how-to” strategic advice, performance technology architecture assessments, workshops, prototyping, application design reviews, performance benchmarks, code reviews, porting/migration assistance, configuration management and general development consulting among other things.
The SR. ADM gains an understanding of their customers' development organizations' impact on overall business, their development goals, and their pain points - which is used by the SR. ADM to ensure their customers' success with developing on Microsoft products.
Key success factors include:
Customer satisfaction; Consistently demonstrates concise and effective communication with customers and employees; Occasionally leads sharing of best practices with team community; Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and material representatives.
Qualifications include:
Strong demonstrable development experience/expertise in one or more of the following technologies is desirable:
- Visual Studio Languages (VB, C/C#/C++)
- Visual Studio Team Systems (MSF/Process; Test/Build)
- Application Lifecycle Management (ALM)
- Distributed application architecture
- Web application development (ASP.Net., AJAX , Silverlight, Expression tools)
- Service Oriented Architectures (SOA) etc.
- SharePoint/MOSS/Office Server/Office platform
- SQL Server/RDBMS and related technologies like BI & Reporting Services
- Integration technologies like BizTalk
- .NET 3.0/3.5/4.0…. (WPF, WCF, Workflow Foundation)
- Exchange - Unified Communications, Communicator, Mobility
- Windows Azure, Azure AppFabric, SQL Azure
Other desired skills and experiences include:
A Bachelor’s degree in Computer Science or related field; Strong business background in Fortune 500 and/or development experience with large complex business applications; The ability to move between high level design review and a “roll up the sleeves”-type of assistance across all phases of an application development project; Development consulting experience.
Domestic travel of 0-25% may be required at times. Position can be located anywhere in Kentucky or Tennessee.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:ES
SS:MPS
849515
https://microsoftservicescareers.com/#browse/location
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segments: Application Developer, Developer, Engineer, Computer Science, Consulting, Technology, Engineerin
g
Location: Dallas, TX, US
Job ID: 849515-121877
Division: Services & Support
Description
Microsoft Services helps customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
The Premier Support for Developer (PSfD) offering is part of Microsoft Premier Support Services. The purpose of the Senior Application Development Manager (SR> ADM) role is to provide our customers access to a wide range of product and application development expertise to help software developers accelerate the development cycle and produce successful applications. This can be accomplished by direct collaboration or by facilitating access to other resources within Microsoft. While the SR. ADM is assigned as the primary contact for the development efforts of a company, the SR. ADM may leverage other SR. ADMs or even other groups within Microsoft to provide the best service possible, especially if escalation services are necessary. The SR. ADM acts as the escalation manager to bring in appropriate technical expertise (primarily Customer Services and Support/Premier Field Engineering) to manage incidents to resolution. The SR. ADM follows up to ensure either product improvement within Microsoft or appropriate development skills are built within the customer's development environment.
By maintaining a long-term relationship with their customers, a SR. ADM becomes intimately familiar with the customers’ development environment. The technical tasks performed in this role include general, “how-to” strategic advice, performance technology architecture assessments, workshops, prototyping, application design reviews, performance benchmarks, code reviews, porting/migration assistance, configuration management and general development consulting among other things.
The SR. ADM gains an understanding of their customers' development organizations' impact on overall business, their development goals, and their pain points - which is used by the SR. ADM to ensure their customers' success with developing on Microsoft products.
Key success factors include:
Customer satisfaction; Consistently demonstrates concise and effective communication with customers and employees; Occasionally leads sharing of best practices with team community; Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and material representatives.
Qualifications include:
Strong demonstrable development experience/expertise in one or more of the following technologies is desirable:
- Visual Studio Languages (VB, C/C#/C++)
- Visual Studio Team Systems (MSF/Process; Test/Build)
- Application Lifecycle Management (ALM)
- Distributed application architecture
- Web application development (ASP.Net., AJAX , Silverlight, Expression tools)
- Service Oriented Architectures (SOA) etc.
- SharePoint/MOSS/Office Server/Office platform
- SQL Server/RDBMS and related technologies like BI & Reporting Services
- Integration technologies like BizTalk
- .NET 3.0/3.5/4.0…. (WPF, WCF, Workflow Foundation)
- Exchange - Unified Communications, Communicator, Mobility
- Windows Azure, Azure AppFabric, SQL Azure
Other desired skills and experiences include:
A Bachelor’s degree in Computer Science or related field; Strong business background in Fortune 500 and/or development experience with large complex business applications; The ability to move between high level design review and a “roll up the sleeves”-type of assistance across all phases of an application development project; Development consulting experience.
Domestic travel of 0-25% may be required at times. Position can be located anywhere in Kentucky or Tennessee.
Transform your Career with Microsoft Services with jobs here http://aka.ms/CareersInServices.
SS:ES
SS:MPS
849515
https://microsoftservicescareers.com/#browse/location
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segments: Application Developer, Developer, Engineer, Computer Science, Consulting, Technology, Engineerin
g
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