Job: Annual and Online Giving Officer

Location: Watertown, MA, United States
Description

Job Ref

13-036-RDO

Job Title

Annual and Online Giving Officer

Job Type

Full-time

Location

Watertown, MA

Email Print

Description

Pathfinder Overview

Pathfinder International is a global leader in sexual and reproductive health . We place reproductive health care at the center of all that we do—believing that it is not only a fundamental human right, but is critical for expanding life opportunities for women, families, communities, and nations, and paving the way for transformations in environmental stewardship, decreases in population pressures, and innovations in poverty reduction. Pathfinder provides women, men, and adolescents with a range of quality health services—from contraception and maternal care to HIV prevention and AIDS care and treatment. Pathfinder strives to strengthen access to family planning, ensure availability of safe abortion services and post-abortion care, advocate for sound reproductive health policies, and, through all of our work, improve the rights and lives of the people we serve.

Program Overview

The Resource Development Office raises private philanthropic support from individuals and family foundations. Pathfinder programs are largely funded by restricted public and foundation contracts and grants to support specific programmatic activities. Individual philanthropy provides critical unrestricted support for Pathfinder's programs, providing funding for core organizational services, investment in innovative new efforts, and bridge funding between program contracts.

Position Purpose

The Annual and Online Giving Officer is responsible for the management, growth and productivity of Pathfinder International's comprehensive direct mail fundraising and online fundraising programs. This includes oversight of thousands of core donors giving up to $5,000 annually, a growing monthly donor program and the establishment of an employee giving program. This position will report to the Director of Development.

Key Responsibilities

Development:

• Grow the online and direct mail fundraising programs. Define the strategic, fundraising and donor development goals for the direct mail and online giving programs with the Director of Development to maximize support and build Pathfinder's donor network.
• Develop comprehensive strategies for various donor constituencies (new, renewing, lapsed, middle, sustaining and online donors).
• Develop integrated, cross-channel fundraising campaigns using online and direct mail approaches.
• Coordinate all aspects of the direct mail programs including 4 -6 annual fund solicitations, 1-2 cultivation mailings and 2-3 acquisition mailings.
• Coordinate all aspects of online fundraising program, including multiple email fundraising campaigns, online matching campaigns, Facebook, Twitter and other social media and online platforms.
• Manage external consultant and vendor relationships with online and direct mail partners to ensure continued growth of donor base and efficient gift processing and donor acknowledgment systems.
• Monitor and analyze the results of direct mail campaigns with the Development Information Services Manager and work with our fundraising consultant to increase donor acquisition and increased donor retention. Use web and email analytics to evaluate impact and increase effectiveness of online giving campaigns.
• Manage the Pathfinder Ally Monthly Giving Program to ensure continued growth and maintain strong donor engagement.
• Develop and implement special efforts to re-engage lapsed individual donors.
• With Development Information Services Manager and the Gift Booking Assistant, ensure donor and prospective data is properly recorded in the database and that all donor information is maintained with respect to confidentiality.
• Maintain the integrity of donor relationships and Pathfinder Internationals fundraising philosophy.

• Ensure that all mailings and online giving efforts are cost effective and fall within annual budget. Monitor the income and expense projections for the annual giving program.
• Manage the relationship with Blackbaud's Luminate platform (formerly Convio) for the online giving program.

Communications:

• Works in coordination with the Communications team to ensure that Annual Reports, newsletters, direct mail, e-mails, web site, social media sites and other communications pieces speak to our donor audience, serve a fundraising purpose in addition to donor education, and fall within branding guidelines.

Basic Requirements

• Bachelor's Degree.
• A minimum of five years of progressively responsible experience in direct mail and online fundraising.
• Strong direct mail production as well as online fundraising experience required, including production, coordination and deployment of integrated email and social media fundraising campaigns and the ability to set up email campaigns and build donation forms.
• Experience in fundraising, philanthropy and donor education. Knowledge of best practices and changing trends in online fundraising and direct mail.
• Strong attention to detail, excellent organizational skills and the ability to manage multiple projects simultaneously with clear deadlines.
• Integrity, high ethical standards, professionalism and ability to exercise sound and timely judgment while holding absolute confidentiality in managing sensitive information.
• Excellent interpersonal skills, with the ability to interact and establish solid working relationships with donors, grantees, advisors, consultants, vendors, and employees from a wide diversity of backgrounds and cultures.
• Demonstrated ability to effectively represent an organization to internal and external audiences through the use of excellent presentation, interpersonal, writing and communication skills.
• Comprehensive proficiency in Microsoft Office applications including Word, Excel and Outlook. Strong database, Internet, Photoshop and HTML skills/competencies, and the ability to use donor management/prospect tracking software and other fundraising software to support online fundraising activities.
• Experience and/or strong interest and familiarity with the fundamental connection between development and communications both broadly and in the context of on-line engagement.
• A multi-disciplinary thinker with excellent analytical and problem-solving skills.
• Ability to translate Pathfinder's mission and work to diverse constituencies.
• Ability to budget key aspects of the development plan and regularly track the financial outputs and outcomes of each fundraising strategy.
• Strong commitment to Pathfinder's mission, purpose, and values.
• Commitment to goal attainment with a high degree of initiative and self-motivation, and ability to work creatively, flexibly, and with considerable independence.
• An understanding and belief that fund raising is a team sport.
• Ability to thrive in a fast paced, highly complex, intellectually stimulating and diverse multicultural environment.
• Team building skills and ability to successfully work in a team-oriented and matrixed environment.
• Innovative nature, a positive outlook, an extraordinary work ethic, and a sense of humor are critical.

Preferred Qualifications

• Knowledge of tax laws that impact charitable giving, personal assets and estates extremely helpful.
• Experience with Raiser's Edge fundraising software and Blackbaud Lumanate (formerly Convio) preferred.
• Prior cause-related fundraising experience a plus.

Pathfinder International is proud to be an Affirmative Action / Equal Opportunity Employer.

More Info and Application