Information Technology Assistant, Bangkok
Closing Date: Friday, 07 March 2014
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Organization
Country
City
Office
Grade
Information Technology Assistant, G5
Department/ Office
Economic and Social Commission for Asia and the Pacific
Duty Station
BANGKOK
Posting Period
5 February 2014-7 March 2014
Job Opening number
14-IST-ESCAP-33239-R-BANGKOK (O)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting
The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote regional cooperation for inclusive economic and social development in the Asian and Pacific region. ESCAP's role as a regional development arm of the United Nations Secretariat is to support its membership, through its analytical, normative and technical cooperation, to respond to the development priorities and changing needs of the Asian and Pacific region.
The Information Management, Communications and Technology Section (IMCTS) provides ICT services to ESCAP and other agencies in the United Nations compound in Bangkok, Sub-regional Offices, and Regional Institutes in Asia and the Pacific.
This position is located in IMCTS, Division of Administration. The incumbent reports to the Chief, Infrastructure Management Unit.
Responsibilities
Under the direct supervision of the Chief, Infrastructure Management Unit, and overall supervision of the Chief of IMCTS, the incumbent is required to perform the following functions:
- Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Windows Servers, Lotus Notes, Citrix, VMware Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
- Assists in routine administration, operation, technical support, and monitoring of server systems.
- Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
- Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
- Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
- Implements backups of servers following standard backup procedures.
- Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
- Maintains the documentation of server systems, pertinent to operations and system administration.
- Performs other related duties as required.
Professionalism:
- Knowledge of information technology and applications (Windows Server, VMware and Lotus Dominos), including computer system networks; good technical skills, ability to conduct network maintenance, provide server services and user support;
- ability to write procedures and documents in good English;
- shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
- is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
- shows persistence when faced with difficult problems or challenges;
- remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
- Speaks and writes clearly and effectively;
- listens to others, correctly interprets messages from others and responds appropriately;
- asks questions to clarify and exhibits interest in having two-way communication;
- tailors language, tone, style and format to match audience;
- demonstrates openness in sharing information and keeping people informed.
- Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office;
- actively seeks to apply technology to appropriate tasks;
- shows willingness to learn new technology.
- High school diploma or equivalent. Information technology related formal training is desirable.
- Must pass the United Nations Administrative Support Assessment Test (ASAT) at Headquarters or an equivalent locally-administered test at Offices Away.
- A minimum of 5 years of progressively responsible experience in the information technology field is required.
- Hands-on experience in system administration: Windows servers, VMWare, database servers, SAN, NAS, Lotus Notes Domino, Citrix Backup operations is required.
- Experience working in the United Nations common system or other international organizations is desirable.
- English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required.
- Qualified applicants will be evaluated through a competency-based interview and other assessment methods.
Appointment against this post is on a local basis; candidates shall be recruited in the country or within commuting distance of the ESCAP office, irrespective of nationality and length of time the candidate may have been in the country. If no suitable candidate is identified, overseas candidates will be considered subject to a passing grade on the relevant entry-level examinations at the duty station. The candidate is responsible for any expenses incurred in order to take examination and, in the event of an employment offer, any costs relating to travel and relocation to the duty station.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
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