Department/ Office
Office for the Coordination of Humanitarian Affairs
Duty Station
GENEVA
Posting Period
7 November 2013-7 December 2013
Job Opening number
13-IST-OCHA-31418-R-GENEVA (O)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting
This post is located at the Information Service Branch, in the Office of the Coordination of Humanitarian Affairs (OCHA), Geneva. The Information Systems Assistant reports to the Service Desk Supervisor.
Responsibilities
Within delegated authority, the Information Systems Assistant will be responsible for the following duties:
- Acts as focal point for receipt and processing of user service requests.
- Provides basic technical support on relevant hardware and software systems applications in assigned area.
- Installs application systems software and hardware according to specifications.
- Provides basic support in the implementation and maintenance of customized application software systems; works with senior IT staff on; testing prototype application software based on detailed instructions; installs and maintains software systems.
- Supports senior staff in the creation and maintenance of application software within Lotus Notes, Microsoft and web-based architectures, etc.; assists in the preparation of technical and user documentation, as well as in the production of training materials.
- Provides support on software development matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications.
- Maintains regular contact with users and technical staff in user offices and provides support as required.
- Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies.
- Performs other related duties as required.
Competencies
PROFESSIONALISM:
- Knowledge of relevant programming language(s) and basic programming skills.
- Good technical skills, ability to participate in development and maintenance of applications, provide user support.
- Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given.
- Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
- is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns;
- shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
COMMUNICATION:
- Speaks and writes clearly and effectively;
- listens to others, correctly interprets messages from others and responds appropriately;
- asks questions to clarify, and exhibits interest in having two-way communication;
- tailors language, tone, style and format to match audience;
- demonstrates openness in sharing information and keeping people informed.
TEAMWORK:
- Works collaboratively with colleagues to achieve organizational goals;
- solicits input by genuinely valuing others' ideas and expertise;
- is willing to learn from others; places team agenda before personal agenda;
- supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;
- shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
CLIENT ORIENTATION:
- Considers all those to whom services are provided to be 'clients' and seeks to see things from clients' point of view;
- establishes and maintains productive partnerships with clients by gaining their trust and respect;
- identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems;
- keeps clients informed of progress or setbacks in projects;
- meets timeline for delivery of products or services to client.
Education
- Completion of secondary school or its equivalent commercial/technical school.
- Technical courses or certifications are desirable.
- Successful to the United Nations Administrative Support Assessment Test ( ASAT).
Work Experience
- Five (5) years of experience in the field of computer and communications systems service desk/management, of which preferably 3 within the UN System. Work experience with applications such as:
- Lotus Domino/Notes environment, Sharepoint, iNeed ticketing, ITIL Service Management, automated PC installation would be an advantage.
- Qualifying years of experience are calculated following the receipt of the high school or secondary school diploma.
Languages
- Fluency in one of the working languages of the UN Secretariat, English or French, (both oral and written) is required;
- knowledge of French is desirable, knowledge of another UN official language is an asset.
Assessment Method
- Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
Special Notice
Recruitment for this position is done on a local basis, whether or not the candidate is a resident of the duty station. Passing the Administrative Assessment Support Test (ASAT) at Headquarters or an equivalent recognised locally-administered test at a United Nations Office is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat.
Extension of the appointment is subject to Extension of the mandate and/or the availability of the funds.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.
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