Job: IT Assistant

Location: The Hague 
Deadline: Thursday, 24 October 2013 

Description
Job Title and Level: Vacancy Announcement No: Deadline for Applications: Organizational Unit : Duty Station : Type of Appointment: Post number : Minimum Net Annual Salary (Single Rate) (EURO) : Contract Duration To be determined.

IT Assistant (G-5) 3101EE-RE 24.10.2013 Information and Communications Technologies Section, Registry The Hague

€ 37,850

A roster of suitable candidates will be established for this post as a result of this selection process for both fixed-term established and general temporary assistance posts. Entry on duty date is to be determined.

Duties & Responsibilities The International Criminal Court is an eCourt that utilizes electronic systems for all its legal processes including investigations, hearings, analysis and disclosure. The Information and Communications Technologies Section provides technical support for these solutions within an environment highly focused on information security, information integrity and availability. The International Criminal Court (ICC) is currently housed in interim premises at three different, adjacent facilities at The Hague, Netherlands. The ICC expects to have moved to its new, permanent premises, also at The Hague, by the end of 2015. Under the direct supervision of the Service Desk supervisor and the general supervision of the Associate ICT Services Officer of the Information and Communication Technologies Section, the incumbent will be responsible for the following duties: - Provide 1st and 2nd level ICT technical support to all users of ICC computer systems and assure continuity of service. - Maintain Service Level Objectives and determine priority and impact of incidents and requests. - Support and maintain the ICC environment's information systems, applications, telephony services and Audio Visual services according to IT best practices. - Apply Standard Operational Procedures, such as, Incident, Change, Problem and Configuration Management to ensure that ICT Services are managed and operate according to industry best practices. - Maintain the ICC's configuration management and IT Service Management tool to ensure it is a current and precise representation of the operating environment.

Contribute to decommission and write off of ICT equipment Troubleshoot Applications and Microsoft Windows 7 Desktop environment. Production of Customer Support Materials. Any other duties as required.

Essential Qualifications Education: Completion of secondary education. Experience: At least 6 years of relevant work experience in the IT field. Knowledge, Skills and Abilities: - Sound knowledge of MS Office 2010 and Windows 7. - Excellent interpersonal skills and ability to work effectively in a multi-cultural environment. - Ability to interact positively and effectively with colleagues and business partners at all levels. - Proven ability to work effectively under pressure displaying sound initiative and good judgement. - Demonstrated verbal and written skills to include preparation of reports and user guides; give presentations clearly and concisely; and ability to deflect and diffuse requests not covered in the SLAs. - Demonstrated knowledge or certification in one or more of the following is considered an asset: Microsoft Certified Desktop Support Technician (MCDST), ITIL, IPRO Level 3, ICT Systems Support, CISCO Call Manager, RSA, Microsoft Exchange, Active Directory, Symantec Endpoint, Encryption, and familiarity with ticketing tools, or similar systems. - Knowledge, understanding and skill in installation, support and maintenance of hardware and applications. ICC Competencies: Dedication to the mission and values: - Acts consistently in accordance with the mission and values of the organisation; - Maintains confidentiality, acts with integrity and shows respect for diversity; - Shows commitment to the organisation; - Presents a positive image of the organisation during external discussions. Professionalism: - Applies professional and technical expertise; - Keeps abreast of organisational issues; - Produces workable solutions to a range of problems. Teamwork: - Listens, consults others and communicates proactively; - Handles disagreements with tact and diplomacy; - Recognise and rewards the contribution of others. Realising objectives: - Accepts and tackles demanding goals with enthusiasm; - Keeps to agreements with others;

• Focuses on client needs; - Takes responsibility for actions, projects and people; - Monitors and maintains quality and productivity. Language Requirements: Fluency in either of the working languages of the Court, English or French is essential. Working knowledge of the other is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian, Spanish) would be considered an asset.

General Information The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check. All candidates should be in a position to submit an electronic copy of their passport and all diplomas listed on their profile when requested; Applicants may check the status of vacancies on ICC E-Recruitment web-site;

Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered; In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category; Applications from female candidates are particularly encouraged;

Personnel recruited at the General Service level are not entitled to all of the benefits granted to internationally-recruited staff; The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description. The ICC is willing to apply the 'Inter-Organisation Agreement concerning Transfer, Secondment or Loan of Staff among the Organizations applying the United Nations Common System of Salaries and Allowances' or 'the Inter-Organisation Mobility Accord' on a reciprocal basis.

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