Job: Investigator

Location: Washington 
Deadline: Wednesday, 23 October 2013 

Description

Background / General description:

A commitment to core values and high ethical standards is important to the success of the World Bank Group. The Office of Ethics and Business Conduct (EBC) promotes the development and application of the highest ethical standards by staff members in the performance of their duties with respect to the Bank Group.

EBC has four strategic business lines:

(i) Provide staff with advice and guidance to help ensure that WBG staff are aware of their ethics and business conduct obligations to the Bank Group (Outreach and Communications);

(ii) develop and deliver programs that enhance the Bank Group's internal climate of trust and transparency (Conflict of Interest);

(iii) handle staff and stakeholder concerns about possible wrongdoing (Investigations); and

(iv) contribute to the insight of senior managers with respect to the culture and the risks and opportunities within their organizations, based on the staff issues arising and lessons learned (Knowledge Management).

EBC is seeking to recruit an experienced candidate who has a successful track record in conducting internal administrative investigations involving allegations of workplace misconduct including harassment, sexual harassment, abuse of authority, conflict of interest and other violation of policies, in a meticulously thorough and objective manner with attention to detail, timeliness and cost control and can adapt easily to working in a diverse and multicultural work environment with an international organization. The position will require travel, outside the United States.

Duties and Accountabilities:

The Investigator's duties and accountabilities will include, but are not limited to conducting investigations into allegations of workplace wrongdoing including, harassment, sexual harassment, conflicts of interest, whistleblower retaliation, and violations of Bank Group rules and policies and preparing written reports of investigation outcomes for the Manager, Investigations.

Specifically, the Investigator will carry out the following duties and accountabilities to the highest standards of quality, thoroughness, accuracy, timeliness and objectivity:

• Undertake and manage investigations and deliver highest quality related investigative work products with specific considerations to utilizing available resources.
• Establish appropriate deadlines and processes for ensuring work products of the highest standards. Maintain case files electronically and hard copy version; keeps track of case status. Ensure record keeping of all produced and received documents.
• Clearly and concisely prepare, present, discuss and defend findings, conclusions and recommendations.
• Review and assess complaints and allegations.
• Develop and manage investigative plans and strategies.
• Conduct complainant, witness and subject interviews.
• Conduct investigative research.
• Review and analyze all reliable and relevant information.
• Make objective credibility determinations.
• Decide when and whether to continue or conclude an investigation. Identify key issues and obstacles and identify appropriate solutions.
• Provide advice to EBC on trends, new opportunities and preventative measures/themes.
• Self manage work program, with minimal supervision.
• Make decisions that are ethically based, transparent and have taken into account due process.
• Lead or contribute to the sharing of best practices, trends, knowledge and lessons learned across units and with clients and partners, articulating ideas verbally and in writing in a clear and compelling way across audience of varies levels.
• Maintain client relationships in the face of conflicting demands or directions and provides evidence-based advice and solution based on sound diagnosis and knowledge.
• Prepare and deliver high quality and timely briefing material for senior management as required.
• Lead or participate in special initiatives/projects and undertaking other ad hoc assignments.

Selection Criteria:

Education, professional background, skills

• Master's degree or equivalent, in law, criminology/criminal justice, or another relevant field. Professional training and/certification by examination is desirable.
• A minimum of 5 years substantial relevant and progressively responsible professional fact-finding/investigative experience - preferably but not limited to: investigations of employee misconduct, including harassment, sexual harassment, conflicts of interest, retaliation, and other forms of workplace misconduct/wrongdoing in either or both of the public and private sectors.
• Proven ability to conceptualize, design and implement major projects and to produce major/complex reports or studies;
• Strong organizational skills and the ability to prioritize and ensure timely completion of tasks as well as respond swiftly to country and management requests;
• Experience working within a multilateral organization and/or a private or public sector global environment;
• Proven conceptual, analytical, and evaluative skills;
• Demonstrated problem-solving skills;
• Demonstrated negotiation and/or mediation skills;
• Demonstrated ability to work across units and in teams;
• Ability to deal with multiple open-ended issues and undetermined periods of closure; and
• Values
• Highest personal integrity with demonstrated ability to handle confidential matters in a discreet and respectful manner;
• Recognized integrity and judgment;
• Respect and compassion for individuals;
• Respect for the Bank Group, its mission and objectives;
• Commitment to diversity, equality and inclusion;
• Ability to maintain confidentiality and inspire trust;
• Ability to listen patiently and empathetically without forming hasty judgments; and
• Sensitivity to Bank's distinctive demographic and cross-cultural context and influences, and ability to build effective work relations with internal clients and colleagues.

Communication and teamwork

• Comprehensive knowledge, skills, and abilities are required involving investigative strategies, methodologies, and techniques;
• Excellent interpersonal skills, including the ability to work effectively in a team/task force as a participant or team/leader and with senior officials internally;
• Excellent communications and presentations skills both oral and written; proven ability to clearly and concisely prepare, present and discuss findings and recommendations at a senior levels and to produce complex and compelling reports, papers, etc.;
• Strong interviewing skills are required, including the ability to use active listening skills, focus interviews and to elicit critical information in a gentle and respectful manner from individuals feeling distressed;
• Fluency in oral and written English; proficiency in one of the following languages is desirable but not essential: Spanish, Russian, French, Arabic, Indonesian, Chinese or Portuguese;
• Advise and make suggestions or recommendations as appropriate, on actions needed to settle conflicts, taking into account the rights and obligations existing between the World Bank Group and the staff involved, and the equities of the situation; and
• Emphasizes informal, non-adversarial, problem solving, preferably directly by the involved parties.

Competencies

• Investigative Support - Ensures that all reliable and relevant information and evidence is obtained, reviewed, and analyzed in coordinating the investigation
• Investigative Work-Product Management - Prepares, manages and delivers highest quality case and related investigative work products in a thorough and timely manner and meets appropriate deadlines
• Investigative Knowledge - In-depth skill in developing and managing investigative strategies to include tasking of data collection and managing investigative planning alone or on a team
• Investigative Prowess - In depth understanding of investigative framework and process to be followed and make recommendations when to continue or conclude the investigative process
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
• Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.
  The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.
  
  
  
  
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