Job: Information Systems Assistant, Information Technology Services (ITS) Programme

Location: Bonn, Germany 
Deadline: Wednesday, 06 November 2013 

Description

Background

The United Nations Framework Convention on Climate Change (UNFCCC) is the focus of the political process to address Climate Change. The Convention secretariat is supporting the Convention and its Kyoto Protocol by a range of activities, including substantive and organizational support to meetings of the Parties. The Information Technology Services programme is a central service provider for information and communication technology infrastructure and user support services, as well as for information systems development, maintenance and application support within the UNFCCC.

Responsibilities

This post is located in the Service Desk Team, Information Technology Services programme. The Service Desk team is the single point of contact for all secretariat IT requests and incidents, and owns and supports the Incident Management process, which consists of the complete incident lifecycle, from creation to resolution. Under the general supervision of the Manager, IT Management and Monitoring (IMM) (P-5) and the direct supervision of the User Support Team Leader (P-3), the incumbent will perform desktop support activities for the users, both in headquarters and in conference, and contribute to the on-going service provided by the Team, while observing the internationally-accepted IT industry best practices, and the Information Technology Infrastructure Library (ITIL).

Desktop support activities:

• Installs and maintains end-user workstations, peripherals and software according to specifications including for the support of meetings, internal workshops and conferences.
• Provides IT support services by taking ownership, acting on, and fully documenting the activities performed on the work orders created by the Service Desk and assigned to the incumbent and to the Desktop Support team.
• Establishes and maintains the required communication with users and external technicians to ensure the relevant information is provided to and gathered from the users.
• Provides IT induction and training to users.
• Performs other related duties as required.

Essential Requirements (Only candidates who meet the requirements stated below will be considered.)

Education:

Graduation from secondary school or equivalent.

A diploma/certificate in computer related field or related field would be an asset.

Experience:

• At least four (4) years of directly relevant experience including at least two (2) years of computer support (Help/Service desk) with MS Office applications.
• Experience with network and systems administration is highly desirable.
• Some experience in an international environment would be an asset.

Specific professional knowledge:

• Demonstrated proficiency in the use of networked PCs, operating systems, Lotus Notes and communications.
• Good knowledge of computer user support and troubleshooting methods.
• Knowledge of ITIL Incident Management process is desirable.
• Experience with Microsoft SharePoint is desirable.
• Experience with BMC Footprints is an asset.
• Additional knowledge in using Internet development tools such as Macromedia products is an advantage.

Job related skills:

• Good communication skills (spoken and written) including ability to discuss and communicate concepts and terminologies in simple language to users.

Language requirements:

• Fluency in English. Working knowledge of other UN languages and German is an asset..

To apply

Candidates whose qualifications and experience match the requirements for this position, please use the on-line application system available at http://unfccc.int/secretariat/employment/recruitment

Please note:

1. This post is for local recruitment only. All travel, interview and relocation costs incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.

2. We will confirm receipt of your application However, only candidates under serious consideration and contacted for an interview will receive notice of the final outcome of the selection process.

3. Indicative Net Annual Salary: Euro 31,898 plus other UN benefits as indicated in the link below: https://unfccc.int/secretariat/employment/conditions-of- employment.html

More Info and Application