Department/ Office
Department of Field Support
Duty Station
Field Locations
Posting Period
25 September 2013-25 October 2013
Job Opening number
13-IST-DFS-30593-P-Field Locations (M)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Organizational Setting and Reporting
These positions are located centrally in the Department of Management, Office of Information and Communications Technology, but are also found in other departments and offices throughout the United Nations Secretariat and missions. Incumbents typically report to a Chief Information Systems Officer.
Responsibilities
Within limits of delegated authority and depending on location, the Information Systems Officer may be responsible for the following duties: (These duties are generic, and may not be performed by all Information Systems Officers)
Leads projects involved with feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, participates as a member of a development team with responsibility for major components of the more complex systems
Develops detailed system and functional specifications, along with user documentation for major systems
Researches, analyzes and evaluates new technologies and makes recommendations for their deployment
Participates in writing reports and papers on systems, system requirements, information strategy, information management and related subjects
Handles all aspects of contract administration, to include: establishment of service level agreements with vendors and contractors, and, chargeback arrangements with clients/users
Supervises and provides guidance to junior staff, consultants, contracted and other related personnel.
Application Support & Systems Administration
Provides specialized advice to users, and analyzes user requirements to be used for the development of new applications
Maintains, upgrades and enhances operational systems; troubleshoots and provides ongoing user support, resolves difficult problems, advises on the use of new techniques, and monitors transactions to measure performance and continued effectiveness of systems
Develops and maintains applications that require integration of interrelated systems; makes recommendations for these applications with regards to systems integration and interconnectivity requirements
Ensures that appropriate data security and access controls are maintained for network based applications deployed over local and wide area networks
Organizes and performs unit and integrated testing by designing and implementing test bases; assists clients/users in acceptance testing
Develops training materials, operating and user manuals; trains staff on assigned systems
Develops disaster recovery plans and ensures appropriate planning and training of the responsible technical support elements.
Internetworking & Infrastructure
Develops plans for major IT systems projects within the mission, monitoring the progress of the design, installation and commissioning of the various networks and systems
Leads the team in the operation and maintenance of internetworking systems that includes routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment
Devises and administers disaster recovery plans; provides training for support staff to implement these plans to ensure optimal readiness
Responsible for the proper implementation of backup and recovery procedures
Maintains a regular review of the network resources access control, data security, and server and data stores security systems
Ensures all information security systems are properly configured and maintained
Oversees the user access control for network resources and overall network security
Competencies
Professionalism:
- Knowledge of Information Systems, Information Technology and Information Management, particularly in systems analysis and design, database design and development, application development and support, and internet working;
- knowledge of high level programming languages with demonstrated proficiency in programming and analysis, to include functional, structured, object-oriented, scripting and query languages;
- good knowledge of document design and management, hardware and software systems; strong analytical and problem-solving skills, with proficiency in the development and implementation of systems of moderate size/complexity;
- good knowledge of internetworking with routers, switches, and other telecommunications systems;
- knowledge of interactive systems;
- good knowledge of the organization's information infrastructure and IT strategy;
- shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter;
- is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
- is motivated by professional rather than personal concerns;
- shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Education
Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of Information Systems, Information Technology Systems or related areas. Experience in Information Systems and Technology used by the United Nations common system in support of peacekeeping operations is desirable. Experience in carrying out administrative functions of a Unit/Section, which would include preparation of budget/cost estimates, reporting on budget/programme performance, procurement of goods and services along with contract management, and the recruitment of staff, is desirable.
Languages
French and English are the working languages of the UN Secretariat. For this job opening, fluency in English (both oral and written) is required; knowledge of another UN official language is desirable.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
Special Notice
The United Nation Secretariat maintains rosters of qualified and available candidates to fill anticipated job openings in peacekeeping operations, special political missions, and other field operations.
The purpose of this job opening is to generate a list of qualified candidates for inclusion in the Information Systems Officer roster.
The entire assessment process takes an average of six months; all applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) within 14 days of the conclusion of the process. Successful candidates will be placed on the roster and subsequently will be invited to apply for field mission vacancies open only to roster members. Roster membership does not guarantee selection.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
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