Location :
Kabul or other provinces (to be determined when vacancies occur), AFGHANISTAN
Application Deadline :
14-Oct-13
Additional Category
Management
Type of Contract :
Service Contract
Post Level :
SB-3
Languages Required :
English
Duration of Initial Contract :
One Year
Background
Organizational Context:
UNDP supports stabilization, state building, governance and development priorities in Afghanistan. UNDP support, in partnership with the Government, the United Nations system, the donor community and other development stakeholders, has contributed to institutional development efforts leading to positive impact on the lives of Afghan citizens.
Over the years UNDP support has spanned such milestone efforts as the adoption of the Constitution; Presidential, Parliamentary and Provincial Council elections; institutional development through capacity-building to the legislative, the judicial and executive arms of the state, and key ministries, Government agencies and commissions at the national and sub-national levels. UNDP has played a key role in the management of the Law and Order Trust Fund, which supports the Government in developing and maintaining the national police force and in efforts to stabilize the internal security environment. Major demobilization, disarmament and rehabilitation and area-based livelihoods and reconstruction programmes have taken place nationwide.
UNDP Programmes in Afghanistan have benefited from the very active support of donors. UNDP Afghanistan is committed to the highest standards of transparency and accountability and works in close coordination with the United Nations Mission in Afghanistan and the UN system as a whole to maximize the impact of its development efforts on the ground.
Under the guidance and direct supervision of the ICT Specialist/Officer, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.
The ICT Support Assistant works in close collaboration with the project personnel, Programme and Operations teams in Country Office for resolving complex ICT-related issues.
Duties and Responsibilities
Summary of Key Functions:
- Implementation of ICT management systems and strategies
- Effective functioning of the Project hardware and software packages
- Support to networks administration
- Provision of administrative support
- Facilitation of knowledge building and knowledge sharing
Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
- Compliance with corporate information management and technology standards, guidelines and procedures for the Project technology environment.
- Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
- Provision of inputs to the Project administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
- Provision of inputs to preparation of results-oriented work plans.
Ensures effective functioning of the Project hardware and software packages, focusing on the achievement of the following results:
- Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
- Assistance in the installation of commercial and in-house developed software and related upgrades
- Assistance in upgrading patch and anti-virus programs on a timely basis.
- Monitoring of file server traffic, usage and performance on a frequent and regular basis.
- Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
Supports networks administration, focusing on achievement of the following results:
- Assistance in trouble-shooting and monitoring of network problems.
- Response to user needs and questions regarding network access.
- Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
Provides administrative support, focusing on achievement of the following results:
- Maintenance of an up-to-date inventory of software and hardware.
- Maintenance of a library of ICT related reference materials.
- Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
- Maintenance of the filing system ensuring safekeeping of confidential materials.
- Extraction of data from various sources.
- Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
- Provision of ICT support to key events.
Ensures facilitation of knowledge building and knowledge sharing in the Project, focusing on achievement of the following results:
- Participation and assistance in the organization of training for the project staff on ICT issues.
- Sound contributions to knowledge networks and communities of practice.
Competencies
Functional Competencies:
Building Strategic Partnerships
Level 1.1: Maintaining information and databases
- Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
- Researches best practices and poses new, more effective ways of doing things
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
- Understands the main processes and methods of work regarding to the position
- Identifies new and better approaches to work processes and incorporates same in own work
- Strives to keep job knowledge up-to-date through self-directed study and other means of learning
- Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
- Demonstrates ability to identify problems and proposes solutions
Strategic Alignment of Management Practice (HQ & RSCs)
Level 1.1: Collecting information, identifying best practice
- Gathers information on best practices in the relevant management practice in his/her area of responsibility
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
- Uses information/databases/other management systems
Client Orientation
Level 1.1: Maintains effective client relationships
- Reports to internal and external clients in a timely and appropriate fashion
- Organizes and prioritizes work schedule to meet client needs and deadlines
Promoting Accountability and Results-Based Management
Level 1.1: Gathering and disseminating information
- Gathers and disseminates information on best practice in accountability and results-based management systems
Core Competencies:
- Demonstrating/safeguarding ethics and integrity
- Demonstrate corporate knowledge and sound judgment
- Self-development, initiative-taking
- Acting as a team player and facilitating team work
- Facilitating and encouraging open communication in the team, communicating effectively
- Creating synergies through self-control
- Managing conflict
- Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
- Informed and transparent decision making
Required Skills and Experience
Education;
- High School Certificate with relevant certifications in hardware and software management and application, Microsoft Certified Professional (MCP), (If certification is not available at the time of recruitment, it should be obtained within 6 months) or bachelor degree in Computer Science or related discipline.
Experience:
- With High school certificate 3 years of experience and with bachelor degree 1 year of experience in , including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications is required.
Language:
- Fluency in English, Dari and/or Pashto
Submission of Applications:
Interested and qualified national Afghan candidates should apply on-line through the UNDP Jobs site athttp://www.undp.org.af/Jobs/index.htm . Please ensure to complete and upload Personal History Form-P.11 which is available athttp://www.undp.org.af/Jobs/index.htm in the relevant field of the on-line application.
Incomplete applications or applications received after the closing date will not be given consideration. Please note that only applicants who are short-listed will be contacted.
For more detailed information about UNDP Afghanistan please visit our website at www.undp.org.af
- The vacancy announcement is open only for Afghan(s) national applicants.
- Qualified female candidates are highly encouraged to apply.
Evaluation of Applicants:
Applicants will be screened against qualifications and the competencies specified above. Those selected for the next stage of the selection process will be invited for a written assessment and subsequent interview. Reference check will be conducted.
From this assessment, the successful candidates will be included in the roster system of UNDP Afghanistan and will be provided with a roster number. This roster system will be valid for a period of one year. Entry into UNDP’s roster system does not necessarily mean that contract with UNDP is guaranteed. When a vacancy arises, the candidates on roster will be contacted to confirm their interest and availability and also to provide an up-to-date Personal History Form. Interested candidates will then be brought to the final interview stage.
Candidates on roster are also encouraged to regularly search the job site for any other openings and actively apply for positions for which they think they are qualified.
Notice:
UNDP, as a matter of practice, does not charge any application, processing or training fee at any stage of the recruitment process. If you have any questions as to vacancy announcements you may have received, please refer to UNDP Afghanistan job site at www.undp.org.af
UNDP is currently aware of fictitious vacancy announcements that are being circulated through the internet, the purpose of which is to get people to register for a training and send in a fee. If you believe that you have received such a notice, please forward it, and any other related information you have received, to scamalert@undp.org This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Since logos, emblems, names and addresses can be easily copied or reproduced, you are advised to take particular care in applying for vacancies, including undertaking all appropriate measures to protect against the unauthorized use of any personal information you may have provided as a result of the scam.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
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