Job: Director of Enterprise Applications

Location: Los Angeles, California United States 
Deadline: Sunday, 17 November 2013 

Description

Director of Enterprise Applications

Tracking Code 213680-025

Job Description

ICANN has an exciting new opportunity for a Director of Enterprise Applications. The Director of Enterprise Applications (DEA) is responsible for management of a highly skilled team of professionals designed to deliver best of breed solutions to meet the ongoing demands of ICANN and its customers.

• The DEA will oversee the Business Engagement Team and its role of working closely with business staff and other team members to assess, explain, understand and model the business issues, processes, challenges, objectives, vision and data.
• The DEA will drive value added enterprise solution delivery and support management using finely honed communications, strong relationship building skills, and previous experience.
• The DEA will also manage key system architects, integration and development specialists, and security administration.
• The DEA will also serve as a contributor where needed, as part of a cross functional team on engagements to ensure timely solution proposal, engineering, delivery and cradle to grave support for the Application and Service Portfolio, and will ensure there is never a void in leadership or direction on our projects or services.

In addition to the core responsibilities above, the DEA will work closely with the Vice President of IT and other ICANN Leadership to manage strategic planning needs, budgetary ownership, and team development.

Key Responsibilities

Team Management

• Lead the Business Engagement Team, Security Administrator, and other Enterprise Team members towards successful planning, engagement, delivery, support and review of enterprise applications
• Professional Development and Training Plans based on business needs and application requirements
• Ensure proper tracking and management of projects within our Portfolio Management Solution
• Develop junior staff where required towards key skills requirements
• Manage all day to day aspects of team budget, spend and resource allocation

Customer Engagement

• Develop and maintain a customer-focused relationship with business stakeholders and other IT areas by exhibiting a high level of collaboration, timely communication and responsiveness
• Work in tandem with Business Sponsors and Stakeholders to understand business vision and objectives in order to define, create, and implement (drive) Business Process Improvement efficiencies across the enterprise
• Investigate and learn business issues and data challenges of the business through daily interaction with the department members and their leadership
• Forge partnerships inside and outside of the IT organization
• Liaise with managers and key users from all areas of the business
• Demonstrate and foster highest levels of service and support regardless of ownership

• Project Leadership

• Lead multifaceted and multidisciplinary development projects as key technical resource, owner or project manager as required
• Ensure projects are aligned with company strategic goals
• Direct, counsel, and manage expectations of all project stakeholders
• Set and manage project scope, priorities, deadlines, and deliverable schedules
• Perform hands-on technical activities, such as, installing tools in a development environment, evaluating tools, and assisting end users with conducting
• Proof of Concept testing and prototyping activities, and enhancing solutions exposure and capabilities
• Complete end to end ownership with other technology groups of delivered solutions from its inception to retirement/sunset
• Create process models, specifications, diagrams, and charts to facilitate knowledge transfer between the customer and project team

ICANN is an unusual global organization. It is based on a multi-stakeholder concept that brings interested voices around the world into the bottom-up policy-making process for the Internet's domain name system. You can find more about us at

• http://www.icann.org.

There is no typical ICANN employee.

• Our staff has a wide range of backgrounds and working styles, with many working remotely, and we have offices in Europe and the United States. We are expanding and changing rapidly with plans to open offices in Singapore and Istanbul before our fiscal year end. Most ICANN employees own their own projects, work closely with executive management and enjoy a rich benefits plan. Come work with the people who are shaping the future of the Internet!

Required Skills

• Exceptional leadership and communication skills
• Highly developed team collaboration skills
• Proven track record in business process development and change
• Strong understanding of Enterprise Architecture Models and Technology Governance
• Demonstrated ability to design enterprise solutions to business problems
• Outstanding project management and analytical skills
• Strong hands on technical skills and the ability to quickly learn new technologies
• Ability to develop technical specifications
• Knowledge and experience with Business Process Modeling
• Ability to quickly learn new processes and technologies and leverage these successfully
• Self-starter with the ability to provide directions to others
• Strong written and verbal communication skills
• Strong analytical capability
• Strong time management and planning skills
• Strong presentation and meeting facilitation skills
• Ability to multi-task and manage multiple projects
• Solid understanding of SDLC and software development methodologies and standards
• Knowledge of commercial business software products and technologies
• Strong proficiency with Microsoft Office software products including MS Project

Required Experience

• University degree, MBA or relevant experience within the field of project management, process engineering and functional business operations preferred.

• Five to ten years' experience in leading technology solution delivery as team lead or management, project management, technical architecture and design, and customer support
• Direct experience working in a Project Management Office or involved in deploying or extending PM methods to an enterprise for technical project implementation
• Recent experience with financial, Salesforce.com CRM, and/or content management systems preferred
• Prior experience in network administration, infrastructure or applications support preferred
• Prior international experience strongly preferred
• Recent experience or involvement with SOAP, REST, API & RFC integration and process design a plus
• Experience administering and implementing a BPM Suite or tool including process design modeling, development, testing and live support is a plus

Personal Attributes

• Able to exercise independent judgment and take action on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail without losing sight of the big picture goals
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,

• age or other protected characteristics and complies with all applicable laws and regulations.

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

About ICANN: ICANNs mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldnt have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internets unique identifiers. ICANN doesnt control content on the Internet. It cannot stop spam and it doesnt deal with access to the Internet. But through its coordination role of the Internets naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit:

• http://www.icann.org.

Job Location Los Angeles, California, United States Position Type Full-Time/Regular

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